VocalAI Solutions

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.

1.1 How Cookies Work

• When you visit our website, cookies are stored in your browser
• Cookies contain information about your browsing activity and preferences
• They allow our website to "remember" you between page visits and sessions
• Cookies cannot access other files on your device or spread viruses

1.2 Similar Technologies

This policy also covers similar technologies:

• Web Beacons/Pixels: Small transparent images used to track page views and email opens
• Local Storage: Browser storage for larger data (HTML5 Local Storage, Session Storage)
• SDKs: Software development kits in mobile apps
• Device Fingerprinting: Techniques to identify devices based on their characteristics

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

Purpose: Essential for the website to function properly

Legal Basis: These cookies are necessary for providing the Services you request and do not require consent under most privacy laws.

2.2 Functional Cookies

Purpose: Enhance functionality and personalization

2.3 Analytics Cookies

Purpose: Understand how visitors use our website to improve user experience

Data Collected:

• Pages visited and time spent on each page
• Referral source (how you found our website)
• Device type, browser, and operating system
• Geographic location (country/region level)
• Click patterns and scroll depth

IP Anonymization: We enable IP anonymization in Google Analytics to protect your privacy.

2.4 Marketing and Advertising Cookies

Purpose: Deliver relevant ads and measure campaign effectiveness

Remarketing: These cookies enable us to show ads to people who have previously visited our website.

3. Third-Party Cookies

Some cookies are set by third-party services we use:

3.1 Service Providers

• AWS CloudFront: Content delivery network for faster page loads
• Stripe: Payment processing (secure checkout)
• Intercom: Customer support chat widget
• Zendesk: Support ticket system
• Vimeo/YouTube: Video hosting (if you watch embedded videos)

3.2 Third-Party Privacy Policies

Third-party cookies are governed by their respective privacy policies:

• Google: https://policies.google.com/privacy
• Mixpanel: https://mixpanel.com/legal/privacy-policy/
• LinkedIn: https://www.linkedin.com/legal/privacy-policy
• Meta (Facebook): https://www.facebook.com/privacy/policy/

4. How to Control Cookies

4.1 Cookie Banner

When you first visit our website, you'll see a cookie banner where you can:

• Accept All: Consent to all cookie types
• Reject Non-Essential: Only allow strictly necessary cookies
• Customize: Choose which cookie categories to allow

You can change your preferences at any time by clicking the "Cookie Settings" link in the footer.

4.2 Browser Settings

You can control cookies through your browser settings:

Google Chrome

1. Click the three dots (⋮) in the top-right corner
2. Go to Settings > Privacy and Security > Cookies and other site data
3. Choose your preference (Allow, Block third-party, Block all)
4. Manage exceptions for specific sites

Mozilla Firefox

1. Click the hamburger menu (☰) in the top-right corner
2. Go to Settings > Privacy & Security
3. Under "Cookies and Site Data," choose your preference
4. Click "Manage Data" to view and delete cookies

Safari (macOS)

1. Safari menu > Preferences
2. Click the Privacy tab
3. Choose your "Block cookies" preference
4. Click "Manage Website Data" to view and delete cookies

Microsoft Edge

1. Click the three dots (...) in the top-right corner
2. Go to Settings > Cookies and site permissions
3. Click "Manage and delete cookies and site data"
4. Choose your preference

Mobile Devices

• iOS Safari: Settings > Safari > Block All Cookies
• Android Chrome: Chrome > Settings > Site Settings > Cookies

4.3 Clearing Cookies

To delete existing cookies:

• Windows: Press Ctrl + Shift + Delete
• macOS: Press Command + Shift + Delete
• Select "Cookies" and choose the time range
• Click "Clear data" or "Clear browsing data"

5. Do Not Track (DNT)

Some browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting not to be tracked.

5.1 Our Response to DNT

Currently, there is no industry standard for how to respond to DNT signals. We respect your privacy choices through our cookie banner and browser settings, but we do not specifically respond to DNT signals at this time.

5.2 Alternative Tracking Prevention

You can use:

• Browser extensions: Privacy Badger, uBlock Origin, Ghostery
• Private browsing mode: Incognito (Chrome), Private (Firefox/Safari)
• Privacy-focused browsers: Brave, DuckDuckGo Browser

6. Cookies in Our Mobile App

6.1 Mobile App Identifiers

Our mobile app uses device identifiers instead of cookies:

• iOS: Identifier for Advertisers (IDFA), Identifier for Vendors (IDFV)
• Android: Advertising ID, Android ID

6.2 Opting Out of Mobile Tracking

• iOS: Settings > Privacy > Tracking > Disable "Allow Apps to Request to Track"
• Android: Settings > Google > Ads > Opt out of Ads Personalization

7. International Users

7.1 GDPR (EU/EEA/UK)

For users in the European Union, European Economic Area, and United Kingdom:

• We obtain your consent before setting non-essential cookies
• You can withdraw consent at any time
• You have the right to object to processing based on legitimate interests
• Contact our Data Protection Officer at dpo@vocalai.solutions

7.2 CCPA (California)

For California residents:

• We do not "sell" personal information in the traditional sense
• However, sharing data with advertising partners may be considered a "sale" under CCPA
• You can opt out by rejecting marketing cookies in the cookie banner
• See our Privacy Policy for full CCPA rights

7.3 Other Jurisdictions

We respect privacy laws in all jurisdictions. If you have specific privacy concerns, contact privacy@vocalai.solutions.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in the cookies we use
• New features or services
• Changes in privacy laws and regulations
• Feedback from users and regulators

8.1 Notification of Changes

When we make material changes:

• We will update the "Last Updated" date at the top
• We may display a notice on our website
• For significant changes, we may request your consent again via the cookie banner

9. Contact Us

9.1 Questions About Cookies

If you have questions about our use of cookies, contact:

Privacy Team: privacy@vocalai.solutions
Data Protection Officer: dpo@vocalai.solutions

9.2 Mailing Address

VocalAI Solutions, Inc.
Attn: Privacy Team
350 Rhode Island Street, Suite 240
San Francisco, CA 94103
United States

9.3 EU Representative

For users in the EU/EEA/UK:
VocalAI Solutions GmbH
Friedrichstraße 123
10117 Berlin, Germany
Email: eu-representative@vocalai.solutions

10. Additional Resources

10.1 Learn More About Cookies

• AboutCookies.org: http://www.aboutcookies.org/
• AllAboutCookies.org: https://www.allaboutcookies.org/
• Your Online Choices (EU): http://www.youronlinechoices.eu/
• Network Advertising Initiative (US): https://www.networkadvertising.org/choices/

10.2 Related Policies

• Privacy Policy - How we collect and use personal data
• Terms of Service - Legal agreement for using our Services